23hibajee Banking: Deposits, Withdrawals and Account Verification
This page covers every money operation your 23hibajee account supports — from adding funds through Nagad or Bank Transfer to requesting a withdrawal back to your wallet. You will find deposit controls inside the Cashier tab after you log in, and your withdrawal history sits in the Account section under Transaction Records. If you are new to the process, start with the deposit steps below, then read the withdrawal and verification sections before you make your first request. We have set up Nagad as a local wallet option and Bank Transfer for those who prefer moving funds directly from their bank account.
Your 23hibajee account supports two verified payment rails for Bangladesh: Nagad for wallet-to-wallet transfers and Bank Transfer for direct bank deposits and withdrawals. Both options appear inside the Cashier tab once you are logged in. Nagad is straightforward — enter your Nagad number, confirm the amount, and the transaction moves through the standard mobile wallet flow. Bank Transfer requires your account number, bank name and details, all entered in the fields shown on screen. We do not support methods outside this list; if you see an option not named here, do not use it and contact account support.
Nagad
Add funds or request a withdrawal using your Nagad mobile wallet. Enter your Nagad number in the Cashier tab, confirm the amount shown on screen, and complete the wallet confirmation step on your phone.
Bank Transfer
Move funds directly between your bank account and your 23hibajee balance. Provide your account number, bank name and in the deposit or withdrawal form, then submit and keep your bank reference for records
ADD FUNDS
Depositing Funds into Your 23hibajee Account
Adding money to your 23hibajee balance starts from the Cashier tab — it is the first item in the account menu after you log in on any device. Choose Nagad if you want to move funds from your mobile wallet, or select Bank Transfer if your preferred method is a direct bank transaction. The amount you enter must fall within the range shown on the deposit screen at that moment; we display current limits there rather than printing fixed figures that may change. Once you confirm the transaction, a reference number is generated and stored in your Transaction Records.
Log in and open Cashier
After logging in, tap the Cashier tab in your account menu. The deposit section is the default view.
Select Nagad or Bank Transfer
Choose the method that matches where your funds are coming from. Each method shows its own fields and the current deposit range.
Enter amount and confirm
Type the amount within the range shown on screen, fill in the required fields for your chosen method, then submit the request.
Save your reference number
A reference number appears after submission. Note it down or screenshot it — you will need it if you contact support about this transaction.
WITHDRAW FUNDS
Requesting a Withdrawal from Your 23hibajee Balance
Withdrawals from your 23hibajee balance follow a similar path to deposits but require one extra check: your account must have a verified identity before the withdrawal can be processed. If your account is not yet verified, the withdrawal form will prompt you to complete that step first. Once verified, open the Cashier tab, select Withdrawals, and choose Nagad or Bank Transfer. For Nagad withdrawals, the destination number must match the Nagad wallet registered on your account — we cannot release funds to a different number.
Open Cashier and select Withdrawals
Log in, go to the Cashier tab and choose the Withdrawals option. If your account is unverified, you will be redirected to the verification step first.
Choose your payout method
Select Nagad or Bank Transfer. The destination details must match what is registered on your account — no changes to payout destination after submission.
Enter the withdrawal amount
Type an amount within the range shown on screen. The available balance and the current withdrawal range are both displayed in the form.
Track status in Transaction Records
After submitting, monitor the status label in your Transaction Records. Contact support with your reference number if the status does not progress.
IDENTITY VERIFICATION
Completing Account Verification at 23hibajee
Account verification is the step that connects your 23hibajee balance to a confirmed identity, which is what allows withdrawals to be released. Without it, deposits are accepted but withdrawals are held. The process is inside the Account section under Verify Identity. We ask for a government-issued photo ID — a National ID card is the standard document — and confirmation that the payment wallet or bank account you use belongs to you. Upload clear images of both sides of your ID where required. Once submitted, the verification status in your account will show Under Review.
Open Verify Identity
Go to the Account section after login and select Verify Identity. The form lists exactly which documents are required for your account type.
Upload your National ID
Provide a clear photo or scan of both sides of your NID. Blurry or cropped images will delay the review.
Confirm wallet or bank ownership
Confirm that the Nagad number or bank account linked to your 23hibajee account is registered in your own name. Mismatched ownership blocks withdrawals.
Check status in your dashboard
After submitting documents, the verification status is shown in your account dashboard. No action is needed from your side while it shows Under Review.
TRANSACTION RECORDS
Matching Your Wallet Activity with Your Account History
Every deposit and withdrawal request your 23hibajee account processes generates a reference number. That reference number appears both in your account Transaction Records and in the confirmation message from your Nagad wallet or bank. When you need to check whether a payment landed correctly, open Transaction Records, find the row for that date and amount, and compare the reference shown there with the one in your wallet or bank history. Status labels in Transaction Records tell you exactly where a transaction stands at any point.
Reference Numbers
Each transaction generates a unique reference number the moment you submit. Write it down or screenshot it before you leave the confirmation screen. This is your primary evidence if a transaction needs to be traced.
Status Labels
Transaction Records uses three status labels: Pending means the request is submitted and waiting, Processing means it is being handled, and Completed means the funds have moved. A Failed status means the transaction did not go through and your balance was not debited.
Account History View
Open Transaction Records from the Account menu to see a date-sorted list of all deposits and withdrawal requests. Each row shows the method, amount, reference number and current status — enough to cross-check against your Nagad app or bank statement.
Evidence to Keep
Hold onto your Nagad transaction message or bank transfer receipt until the account status shows Completed. If you contact support about a transaction, having both the 23hibajee reference number and your wallet or bank receipt shortens the resolution process.
ACCOUNT SAFEGUARDS
How We Protect Your Banking Activity
Banking operations on your 23hibajee account sit behind several layers of protection that we manage on our side. The most important thing you can do on your end is verify you are on the correct domain before you enter any account details. Beyond that, our verification process, wallet-ownership checks and published support channel work together to keep your balance secure. Below are the four safeguards that apply directly to deposit and withdrawal activity on your account.
Domain Verification
Before logging in or submitting any payment, confirm the address bar shows 23hibajee. We do not operate under any other domain. Accessing a look-alike address puts your account credentials and funds at risk. Bookmark the correct domain after your first login.
Identity Verification
We require a valid National ID before releasing any withdrawal. This check ensures the account holder and the payout recipient are the same person. It also protects your balance if someone else attempts to request a withdrawal from your account without your knowledge.
Wallet Ownership Matching
The Nagad number or bank account you use for withdrawals must be registered in the same name as your 23hibajee account. We verify this match before processing. If the names do not align, the withdrawal is held and you will be asked to provide clarifying documents.
Support Channel
If a transaction status does not update, a payment is delayed or you suspect unauthorised activity on your account, reach out through the support contact listed on this site. Have your account reference number and the relevant transaction reference ready before you contact us — it speeds up the investigation considerably.
COMMON QUESTIONS
Banking Questions About Your 23hibajee Account
Below are the questions we receive most often about deposits, withdrawals and verification on 23hibajee. If your question is not answered here, contact our support team with your account reference number and the relevant transaction details ready.
Which payment methods can I use to deposit into my 23hibajee account?
Your 23hibajee account currently supports Nagad and Bank Transfer for deposits. Both options are listed inside the Cashier tab after you log in. Choose the method that matches where your funds are held and follow the fields shown on screen.
What is the minimum amount I can deposit or withdraw?
We display current deposit and withdrawal ranges directly inside the Cashier form at the time you initiate a transaction. We do not publish fixed limits here because they can be updated. Check the amount fields in your account for the figures that apply right now.
My deposit status is still showing Pending — what should I check first?
Open your Nagad app or check your bank statement to confirm the transfer left your side. Most Pending delays are caused by an incomplete step on the wallet or bank end. If your payment shows as sent but the status has not updated in your account, contact support with your transaction reference number.
Can I withdraw to a Nagad number that is different from the one I used to deposit?
No. Your withdrawal destination must match the Nagad number or bank account registered to your 23hibajee account at the time of verification. We cannot release funds to a different number. If you need to update your registered payment detail, contact support before submitting a withdrawal request.
How do I know when my account verification is complete?
After you upload your documents, the Verify Identity section of your account will show Under Review. When the check is done, the status updates to Verified and the full withdrawal form becomes available. The current state is always shown in your account dashboard after login — no email confirmation is required to check it.
What should I do if a transaction reference in my account does not match my Nagad or bank record?
Collect both references — the one shown in your 23hibajee Transaction Records and the one from your Nagad message or bank slip — and bring them to our support team. A mismatch between the two is exactly the detail needed to trace and resolve a payment discrepancy. Do not submit a duplicate transaction while one is under investigation.
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