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This policy explains exactly what account and transaction data 23hibajee holds about you, how we use it, and the steps you can take to review or correct it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you create an account on 23hibajee, we collect the details you enter directly — name, contact information, login credentials and the payment method you choose to use, such as Nagad or Bank Transfer. We also collect transactional records each time a deposit or withdrawal is processed through your wallet, so that your account history stays accurate and auditable. Session data — pages visited, time spent, device type — is gathered automatically through standard browser signals and helps us keep the lobby accessible on mobile. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling a Nagad transaction or a Bank Transfer instruction — those partners receive only the information needed to complete that specific task. Your data is stored on secured servers, and access within our team is limited to roles that require it. The length of time we retain your records depends on applicable law in eligible regions. You may ask us to confirm what we hold, correct inaccurate details, or raise a question about how your information is used by contacting our support team directly.
Transaction records tied to Nagad payments are retained for audit and account reconciliation purposes only.
Bank Transfer withdrawal records are stored to support account verification and dispute resolution as required.
Your wallet balance history is visible inside your account dashboard after login, not shared externally.
Device and session signals help us maintain continuity when you switch between mobile browser and account views.
This policy applies to data collected directly through 23hibajee's website and account systems. It does not extend to third-party services you access via links we may carry, or to the internal privacy practices of payment processors. Understanding the boundary helps you know where to direct a data question.
Covers data collected when you log in, manage account settings or update contact details. This includes login timestamps and device identifiers recorded during your session.
Covers payment records for Nagad and Bank Transfer activity processed through your account wallet, including deposit and withdrawal history stored for reconciliation.
Covers browsing behaviour on 23hibajee pages — category views, lobby navigation and search activity — used only to maintain the account experience, not for external profiling.
Does not cover the privacy practices of external payment gateways, game content providers or any site you reach by following a link away from 23hibajee. Check those services directly.
You have concrete actions available under this policy. First, you can review the personal details and transaction history we hold by opening your account dashboard after login — records are shown there without needing to contact us. If any detail is wrong — a name spelling, a contact number, a linked payment method — you can correct it directly in account settings, or ask our support team to update it for you. Where you believe data has been processed incorrectly, you can raise a written question via our support contact route and we will respond with what we hold and why. Eligibility to exercise specific rights depends on your local law and the region from which you access the platform. We aim to acknowledge data queries within a reasonable period and will tell you if additional verification is needed before we can act on your request.
Open your account dashboard after login to see your transaction history, session log and stored contact details — no support request needed for a standard review.
Update a name, phone number or linked payment method directly in account settings, or send a correction request to our support team if the field is locked.
Send a written query through our support channel if you believe information we hold is inaccurate or has been used beyond the scope described in this policy.
Our support team can confirm what data categories we hold for your account and explain the retention period that applies in your eligible region.
If you have a question specifically about this privacy policy — what data we hold, how a payment record is stored, or how to request a correction — use the contact routes below. Each route connects you directly to a team member who handles account and data matters. Response times depend on query volume and the verification steps needed for your specific request.
Open the chat icon from any page while logged in to ask about your account data or request a record review.
Send a written data query to our support address for requests that need a documented response or involve correction of stored details.
Your stored details and transaction records are visible directly inside your account after login — check there first before raising a support request.
Data handling at 23hibajee follows a few clear principles: we collect what we need, store it securely, and limit access to it. Cookies on the site are used to maintain your login session and remember account preferences — not to track activity across unrelated websites. Account security measures include session controls that log out inactive devices, reducing the risk of unauthorised access on a shared phone. Retention periods for payment records, including Nagad and Bank Transfer history, are set in line with what applicable law in eligible regions requires. If we update this policy in a way that affects how your data is used, we will make the updated version available on this page.
Cookies keep your session active and retain account preferences. They are not used for cross-site advertising or third-party profiling.
Session controls log out inactive devices automatically, limiting exposure on shared or unlocked phones without requiring any action from you.
Payment records for Nagad and Bank Transfer transactions are kept for the period required by applicable law in your eligible region, then deleted or anonymised.
If this policy changes in a material way, the revised version will be published on this page. The date shown at the top of the page reflects the most recent update.
These questions cover what our users ask most often about their data, their rights and how to take action under this policy.
We collect the details you enter at registration — name, contact information and login credentials. Once you use the account, we also record transaction history, session data and the payment method you associate with your wallet, such as Nagad or Bank Transfer.
Yes. Open your account dashboard after login to view transaction history, stored contact details and recent session activity. For a more complete record, send a written request through our support channel and we will confirm the full data categories we hold for you.
Go to account settings after login and update the relevant field directly. If a detail is locked — for example, a verified contact number — contact our support team with the correct information and we will process the update after the necessary verification steps.
We share data only with service partners who need it to complete a specific task — such as a payment processor handling a Nagad transaction. Those partners receive only the minimum information required. We do not sell personal data to unrelated third parties.
Retention periods for Nagad and Bank Transfer records are set by the applicable law in your eligible region. Once that period ends, records are deleted or anonymised. You can ask our support team to confirm the retention period that applies to your account.
Send a written query through our support email or live chat, describing the specific concern. We will review what we hold, confirm the processing basis and respond with the details. Your ability to take further action depends on your local law and eligible region.